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FREQUENTLY ASKED QUESTIONS

Our aim is to make your stay at Byron as stress-free and memorable as possible! Please see below for our FAQs.

Please see our new onsite measures that we ask you take time to read and assess. Please note that Byron Apartments and services may be caveat to short notice change or withdrawal due to government guidance. 

Please note there are currently no staff onsite. We ask that should your question not be answered below, please email us directly at info@bwhlholidays.co.uk

WHERE CAN I FIND INFORMATION ON COVID-19 AND MY STAY?

Please visit our designated COVID-19 Response Page.

WHERE CAN I FIND SPECIAL OFFERS? 

To see our latest offers please click here: Special Offers! 

DO YOU OFFER NHS DISCOUNT? 

Some owners have offered a 10% discount for bookings at their properties at certain dates in off peak times. To make use of this offer you will be asked to send details to confirm your NHS status. All management rules & notices are final. 

WHERE CAN I FIND REVIEWS OF BYRON? 

To see reviews left by our previous guests please click here: Guest Reviews

CAN I OWN MY OWN APARTMENT? 

To find out more about buying at Byron, or to book a viewing, please visit www.byronwoolacombe.co.uk or call the Byron Marketing Suite now on 01271 871 434. 

WHAT IS BYRON’S CHECK-IN / CHECK-OUT TIMES?

Check-in times vary for apartment blocks to allow for housekeeping & social distancing.

For 2021 the arrival times are as follows:

Challacombe Block – 3pm

Middlecombe & Putsborough Blocks – 4pm

Woolacombe & Rockham Blocks – 5pm

Please do not arrive before the check-in time. The ANPR system is linked to your allocated arrival times.

Check-out time is 1000 (or any time before!). Please note we are unable to offer late check-out currently. 

Once checked-out you no longer will have access to the apartment parking space.

HOW & WHERE DO I COLLECT MY KEYS?

All our apartments have a self-service and contactless check-in so you can grab your key no matter what time you arrive!

You will be sent the details in the lead up to your stay along with information on your parking bay and other local amenities.

Please sanitise before entering the Key Safe Room and only one person at a time is permitted inside. Please form a queue with 2m social distance from the guest in front of you if necessary.

Please return your key to the Key Safe Room and lock this away using the same code.

CAN WE HAVE MORE THAN ONE SET OF KEYS?

For security & management, we have only been given one set of keys by the owners for guest use. Please do not ask staff to provide a second key as they do not have access to any. We suggest that if you are in larger groups, or splitting off, to use the key safe to hold the key so whoever gets back to Byron first can let themselves in.

WHEN DO WE HAVE USE OF THE PARKING DURING OUR STAY?

Each apartment has its own designated car parking space which you will be sent details of before your arrival. Due to parking limitations we cannot offer guests more than one car parking space or use of the space before their arrival or after their departure.

The height is 2.4m for the entrance to the carpark. 

Please follow the one-way system.

Park only in your dedicated parking bay, details can be found in your arrival email.

Allow person parked adjacent to you to enter/exit their car before entering/exiting yours.

Cars are parked at their own risk.

Byron Woolacombe Holiday Lets Ltd & Byron Management Company (Woolacombe) Ltd accept no liability for loss or damage caused to any vehicle or its contents in the car park.  

WHERE CAN WE FIND EXTRA PARKING FOR OUR STAY?

All apartments have one private space, if the apartments are at full capacity which is expected throughout high season dates (May Half Term-September and school holidays/BH) then we are unable to offer any additional spaces. Please ensure you have read below for information on additional spaces ahead of your stay.

There is additional parking available in Woolacombe, with three beach car parks suitable for cars and motorhomes (daily charges apply throughout the season). The Esplanade offers short stay parking of up to 4 hours at £1.10 per hour – charges apply 1st April – 31st May on weekends and Bank Holidays only, then daily from 1st June – 30th September. Parking on the road along The Esplanade is free from 1st October – 30th March. Please note, however, The Esplanade Beach Car Park still charges. Marine Drive is free after the Autumn Half-Term until mid-March.

There is a car park in Mortehoe which is a 5 minute drive or 30 min walk to Byron. This car park is free overnight (chargeable 8.00 am to 6.00 pm 7 days a week).

You can pay for parking via RingGo (no need to display ticket), with corns at the ticket machine, or by getting a multi-day permit from North Devon Council or from Mortehoe Museum (if open). It may be cheaper and more convenient to by a multi-day parking permit (4 or 7 day permit) see ‘North Devon Council parking permits’ or ‘RingGo’. The car park is always open and often has plenty of spaces. Council information on this car park is here or via http://www.mortehoeholiday.co.uk/parking

WHERE CAN WE FIND PARKING FOR OUR ELECTRIC VEHICLE DURING OUR STAY?

We now have 2 electric charging points which can be booked for usage during your stay here!

CAN I GET A SHOPPING DELIVERY TO BYRON?

The simple answer is yes! We are more than happy for you to arrange deliveries to arrive for example on the first full day of your stay.

In the village, there is a small Londis convenience store, we suggest that it is more suitable for general grocery top-ups, rather than a large weekly shop.

We encourage guests who will be self-catering to consider bringing food with them for their stay from the supermarkets they have been accustomed to shopping in throughout lockdown. 

You can use our front reception or the car park address for your shopping delivery. Please make sure you are always available in person and on the phone when you order as we cannot accept the delivery on your behalf. 

Reception – Byron Woolacombe Apartments, Beach Rd, Woolacombe EX34 7BS.

Sandy Lane Car Park – Byron & Narracott Apartments Car Park, Sandy Lane, Woolacombe, EX34 7EX.

WHEN ARE THE FACILITIES OPEN?

Facilities are open daily 9am to 5pm and bookable online here.

WHAT DO I DO IF I HAVE A QUESTION ABOUT MY STAY?

Please see our below guide of who to contact should you have any questions:

Booking enquiry – email info@bwhlholidays.co.uk

Payment / deposit questions – email info@bwhlholidays.co.uk

Housekeeping issue / request – Call 0333 577 33 77

Maintenance issues / request – Call 0333 577 33 77

Arrival / key issues – Call 0333 577 33 77

General questions about Woolacombe – email info@bwhlholidays.co.uk or visit our Woolacombe Page.

WHAT IS INCLUDED IN THE APARTMENT?

All our properties will include towels and linen for all guests, full-spec kitchen with inventory and a dishwasher. For specific details on each apartment please check on the apartment listing on our website. Please note all apartments are fitted with smoke detectors are are non-smoking inside and on balconies.

IS THERE WIFI?

Please check the property description to see if WiFi is available. Download speeds, signal coverage and speeds may vary and reception are not responsible for issues concerning wifi. Guests must not use the premises’ broadband facilities for unlawful purposes.

CAN WE BOOK MAID SERVICE?

We are not currently offering mid-stay changeovers until further notice, but we can collect and supply clean linen for guests using our safe process. 

WHAT FACILITIES ARE ON SITE?

As a guest you will benefit from Onsite Underground Parking, Outdoor Surf Storage, Surf Shower, and Communal Outside Spaces.

IS BYRON ACCESSIBLE?

Byron Reception is accessible by ramp. Before booking your stay, you must notify us if you have any special requirements or if one of your party has mobility or health problems, to help us make sure a property is suitable.

WHAT SHOULD WE BRING?

Cots, travel cots are highchairs are available but must be booked on request.

Please bring your own pool / beach towels as towels are provided for bathroom use only.

CAN WE BRING OUR DOG(S)?

Yes! The apartments that are listed as dog friendly will have a paw symbol marked out. Please note we do charge an additional booking fee per dog. Please do bring a dog basket and we ask that their paws do not go on the furniture.

Please read our doggie guide for our four-legged best tips! 

CAN WE STAY FOR LESS THAN 7 NIGHTS?

Yes, during certain times of the year (off-peak) please check our website for the dates available. We cannot offer any stays, however, that are less than our minimum of 3 nights.

CAN WE COME ON A STAG / HEN WEEKEND?

As we are a family resort, we must regret to inform that we do not accept Hen or Stag parties at Byron Woolacombe.

WHAT ARE THE PAYMENT TERMS? 

We require that you make an initial payment of 30% of the holiday cost before a booking can be confirmed. If the booking is made within six weeks of the holiday commencement date, the full holiday rental amount will be payable at the time of booking. 

The remainder of the total holiday cost (comprising property rental, Booking Fee and any additional charges) is due for payment six weeks before the holiday commencement date. If the balance payment has not been received by the due date, the Guest authorises Byron Woolacombe Holidays Limited to debit any card details held on file for the Guest with the appropriate payment.

The Agent reserves the right to re-let any Property where any monies are due more than 14 days in arrears. Any monies paid by the Guest over and above the non-refundable Booking Fee will be refunded. If the Agent is unable to re-let the holiday the Guest will remain liable for the outstanding balance of the cost of the Property for the booking period.

DO WE HAVE TO PAY A DAMAGE DEPOSIT?

At Byron Woolacombe Holiday Lets we do everything possible to ensure you have an enjoyable stay. All properties require a refundable £200 damage deposit when the total balance is due. Any losses and damages during your holiday must be paid for. Should you find any difficulties or damage on arrival, please notify guest services as soon as possible following your arrival. It is essential that you make contact with us immediately so that any problems can be quickly resolved. Complaints not reported at the time cannot be entertained. Subsequently, it is regretted that no correspondence can be entered into in the case of complaints made after you return home, when it is difficult for them to be effectively investigated. Furthermore, Byron Woolacombe cannot accept liability for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, and damage resulting from exceptional weather conditions. 

WHEN WILL WE GET BACK OUR DAMAGE DEPOSIT?

Byron Woolacombe Holiday Lets will check the apartment on departure and ensure that there is no damage.

Please note where security deposits are held on cards, the payment is not physically debited but held.  Once the guest has checked out and the Property Manager has confirmed no damage took place the security deposit hold will be cancelled. When the pre-authorisation is cancelled it should show in your bank account within 7 business days.

Please note that the funds may take slightly longer to reach your account. 

LOST PROPERTY?

Should you leave any property at Byron, we are able to provide instructions on how to contact the Property Manager to return this to you.

Please click the following link to go to the housekeeper website: https://www.inspirehousekeeping.com/i_am_guest

Please scroll down to the section titled LOST PROPERTY and fill in your details. You will receive a text and or email once this has been received by the housekeepers asking you for information should this be required to send the item back to you.

The front desk team have no knowledge of any items left in rooms, so please do use the link above for the best method for item retrieval at Byron.

WHAT IF I NEED TO CANCEL MY STAY?

All changes and cancellations must be made in writing. Please be aware to the following:

1. Cancellations made six weeks or more prior to the arrival date will result in the loss of your Booking Fee.

2. Where cancellations occur within six weeks of the arrival date, no refund will be payable and the Guest is liable for 100% of the total holiday cost.

3. In the unlikely event that a booking must be cancelled by us in the event of the accommodation becoming unavailable (such as fire or flooding, immediate health risk), we will endeavour to provide the Guest with suitable alternative accommodation. However, should this not be an option available to Byron we will refund all monies paid (or a proportion in the case of curtailment). 

4. As agent for the Owner, we cannot however accept any liability or pay any compensation or expenses as a consequence of such an event.

5. We strongly advise Guests to obtain appropriate holiday and travel insurance to cover themselves against cancellation, illness, theft or similar unforeseen risks.

Should you require further details regarding the property, or its location please contact us – we will always be happy to give you more information.

Onsite Facilities

Byron apartments are fully serviced to ensure the comfort and convenience of your stay. See below for a list of services available.

The Local Area

A spectacular coastline of cliffs, coves, beaches, dunes and headlands, but that’s not all…

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