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FREQUENTLY ASKED QUESTIONS

Our aim is to make your stay at Byron as stress-free and memorable as possible!

We ask that should your question not be answered below, please email us directly at info@bwhlholidays.co.uk or call 01271 269191 and listen to our options to best direct your call.

Please click a category below for more information.

(Please note that Byron Apartments and services may be caveat to short notice change or withdrawal due to government guidance). 

1. PAYMENTS, CANCELLATION AND DEPOSIT QUERIES

DO WE HAVE TO PAY A DAMAGE DEPOSIT?

At Byron Woolacombe Holiday Lets we do everything possible to ensure you have an enjoyable stay. All properties require a refundable £200 damage deposit when the total balance is due.

Unless you have already paid your refundable damage deposit of £200 via bank transfer this will be held against your payment card (by Holiday Rent Payment) 7 days prior to arrival. Hold on refundable damage deposits will be released upon receiving a Property Manager report after the departure clean. Guests will be notified in writing of any deductions that are to be made from their security deposit within 14 days of their departure. Please note where security deposits are held on cards, the payment is not physically debited but held.  Once the guest has checked out and the Property Manager has confirmed no damage took place the security deposit hold will be cancelled. When the pre-authorisation is cancelled it should show in your bank account within 7 business days. Please note that the funds may take slightly longer to reach your account with some vendors. 

Any losses and damages during your holiday must be paid for. Should you find any difficulties or damage on arrival, please notify guest services as soon as possible following your arrival. It is essential that you make contact with us immediately so that any problems can be quickly resolved. Complaints not reported at the time cannot be entertained. Subsequently, it is regretted that no correspondence can be entered into in the case of complaints made after you return home, when it is difficult for them to be effectively investigated. Furthermore, Byron Woolacombe cannot accept liability for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, and damage resulting from exceptional weather conditions. 

WHAT ARE THE PAYMENT TERMS?

We require that you make an initial payment of 30% of the holiday cost before a booking can be confirmed. If the booking is made within six weeks of the holiday commencement date, the full holiday rental amount will be payable at the time of booking. 

The remainder of the total holiday cost (comprising property rental, booking fee and any additional charges) is due for payment six weeks before the holiday commencement date. If the balance payment has not been received by the due date, the Guest authorises Byron Woolacombe Holidays Limited to debit any card details held on file for the Guest with the appropriate payment.

The Agent reserves the right to re-let any Property where any monies are due more than 14 days in arrears. Any monies paid by the Guest over and above the non-refundable Booking Fee will be refunded. If the Agent is unable to re-let the holiday the Guest will remain liable for the outstanding balance of the cost of the Property for the booking period.

WHAT IF I NEED TO CANCEL MY STAY?

All changes and cancellations must be made in writing to info@bwhlholidays.co.uk.

Please be aware to the following:
1. Cancellations made six weeks or more prior to the arrival date will result in the loss of your booking fee.
2. Where cancellations occur within six weeks of the arrival date, no refund will be payable and the Guest is liable for 100% of the total holiday cost.
3. In the unlikely event that a booking must be cancelled by us in the event of the accommodation becoming unavailable (such as fire or flooding, immediate health risk), we will endeavour to provide the Guest with suitable alternative accommodation. However, should this not be an option available to Byron we will refund all monies paid (or a proportion in the case of curtailment). 
4. As agent for the Owner, we cannot however accept any liability or pay any compensation or expenses as a consequence of such an event.
5. We strongly advise Guests to obtain appropriate holiday and travel insurance to cover themselves against cancellation, illness, theft or similar unforeseen risks.

2. BOOKING QUERIES

WHERE CAN I FIND REVIEWS OF BYRON?

To see reviews left by our previous guests please click here: Guest Reviews

CAN WE BRING OUR DOG(S)?

Yes! The apartments that are listed as dog friendly will have a paw symbol marked out. Please note we do charge an additional booking fee per dog. Please do bring a dog basket and we ask that their paws do not go on the furniture.
Please read our doggie guide for our four-legged best tips! 

CAN WE STAY FOR LESS THAN 7 NIGHTS?

Yes, during certain times of the year (off-peak) please check our website for the dates available. We cannot offer any stays, however, that are less than our minimum of 3 nights.

CAN WE COME ON A STAG / HEN WEEKEND?

As we are a family resort, we must regret to inform that we do not accept Hen or Stag parties at Byron Woolacombe.

IS BYRON ACCESSIBLE?

The Byron Leisure Suite Facilities Reception is accessible by ramp. Before booking your stay, you must notify us if you have any special requirements or if one of your party has mobility or health problems, to help us make sure a property is suitable.

CAN I GET A SHOPPING DELIVERY TO BYRON?

The simple answer is yes! We are more than happy for you to arrange deliveries to arrive for example on the first full day of your stay.
In the village, there is a small Londis convenience store, we suggest that it is more suitable for general grocery top-ups, rather than a large weekly shop. Make sure you bring your reusable shopping bags where possible to reduce plastic waste.

We encourage guests who will be self-catering to consider bringing food with them in order to ensure you have everything you need for your stay.

You can use our front reception or the car park address for your shopping delivery. Please make sure you are always available in person and on the phone when you order as we cannot accept the delivery on your behalf. 
Reception – Byron Woolacombe Apartments, Beach Rd, Woolacombe EX34 7BS.
Sandy Lane Car Park – Byron & Narracott Apartments Car Park, Sandy Lane, Woolacombe, EX34 7EX.


Nearest Large Supermarkets:

ALDI – Roundswell Retail Park
Barnstaple
EX31 3RY
9.1 Miles
Get Directions

Asda – Superstore Barnstaple
Anchorwood Retail Park
Taw Wharf 
Barnstaple 
EX31 2BN
12.1 Miles
Get Directions

Sainsburys Superstore
Gratton Way
Roundswell Business Park
Barnstaple
EX31 3NH
13.4 Miles
Get Directions

Tesco – Ilfracombe Superstore
Old Barnstaple Rd Killicleave,
Ilfracombe
EX34 8PF
6.9 Miles
Get Directions

CAN WE GET A PARCEL DELIVERED TO BYRON DURING OUR STAY?

The Leisure Suite Facilities Reception team are able to receive packages that you send to Byron between the hours of 9am to 5pm.

Please send an email to info@bwhlholidays.co.uk confirming your delivery and expected arrival date and times. Once confirmed please send the item(s) to Byron in the following manner :
  
Apartment Name, Your Full Name
Byron Woolacombe
Beach Road
Woolacombe
EX34, 7BS

Whilst we are able to receive items the team is not available to place any items inside the apartment. The team will contact you to arrange collection. We would not be able to store any large items that cannot fit inside the office nor do we recommend sending items of large value.

WHEN ARE THE FACILITIES OPEN?

Facilities are open daily 9am to 5pm and bookable online here.

WHAT IS INCLUDED IN THE APARTMENT?

All our properties will include towels and linen for all guests, full-spec kitchen with inventory and a dishwasher. For specific details on each apartment please check on the apartment listing on our website. Please note all apartments are fitted with smoke detectors are are non-smoking inside and on balconies.

Travel cots and highchairs are available for hire but must be booked on the booking form. We ask that guests provide their own cot mattresses and linen for their stay.

Please bring your own pool / beach towels as towels are provided for bathroom use only.

IS THERE WIFI?

Please check the property description to see if WiFi is available. Download speeds, signal coverage and speeds may vary and reception are not responsible for issues concerning wifi. Guests must not use the premises’ broadband facilities for unlawful purposes.

CAN WE BOOK A MIDWEEK REFRESH?

We are not currently offering mid-stay changeovers until further notice, but we can collect and supply clean linen for guests using our safe process. 

DO YOU HAVE ANY CONTACTS FOR THIRD PARTY SERVICES IN THE AREA?

For Childminding services please see – https://www.sitters.co.uk/hotel-babysitting/2427/Woolacombe-Bay-Hotel
For Dog-sitting services please see – https://www.southwestwalkies.com/
Please do not leave dogs unattended for long periods of time in the apartments for both the animals safety (they can get very hot in summer) and in fairness to other guests nearby.

3. PRE-ARRIVAL QUESTIONS

4. CHECK-IN QUERIES

WHAT ARE BYRON’S CHECK-IN / CHECK-OUT TIMES?

Check-in times vary for apartment blocks to allow for housekeeping & social distancing and are sent to guests 7 days before arrival or upon confirmation of booking for last minute stays.
Please do not arrive before the check-in time. The ANPR system is linked to your allocated arrival times.
Check-out time is 10am (or any time before!). Please note we are unable to offer late check-out currently. 
Once checked-out you no longer will have access to the apartment or parking space.

HOW & WHERE DO I COLLECT MY KEYS?

All our apartments have a self-service and contactless check-in so you can grab your key no matter what time you arrive!
You will be sent the details in the lead up to your stay along with information on your parking bay and other local amenities.
Please sanitise before entering the key safe room and only one person at a time is permitted inside. Please form a queue with 2m social distance from the guest in front of you if necessary.
Please return your key to the key safe room and lock this away using the same code.

CAN WE HAVE MORE THAN ONE SET OF KEYS?

For security & management, we have only been given one set of keys by the owners for guest use. Please do not ask staff to provide a second key as they do not have access to any. We suggest that if you are in larger groups, or splitting off, to use the key safe to hold the key so whoever gets back to Byron first can let themselves in.

If you would like to have more access fobs during your stay please visit the Leisure Desk Facilities Reception Desk to sign out more fobs. These are charged at £25 with £15 being returned when the fob is signed back into the desk. 

5. PARKING QUERIES

WHEN DO WE HAVE USE OF THE PARKING DURING OUR STAY?

Each apartment has its own designated car parking space which you will be sent details of before your arrival. Due to parking limitations we cannot offer guests more than one car parking space or use of the space before their arrival or after their departure.

The height is 2.4m for the entrance to the carpark. 

Please follow the one-way system and park only in your dedicated parking bay, details can be found in your arrival email.

Cars are parked at their own risk. Byron Woolacombe Holiday Lets Ltd & Byron Management Company (Woolacombe) Ltd accept 
no liability for loss or damage caused to any vehicle or its contents in the car park.  

WHERE CAN WE FIND EXTRA PARKING FOR OUR STAY?

All apartments have one private space, if the apartments are at full capacity which is expected throughout high season dates (May Half Term-September and school holidays/BH) then we are unable to offer any additional spaces. Please ensure you have read below for information on additional spaces ahead of your stay.

The Esplanade Car Park (Long or Short Stay) & Sandy Burrows Car Park (Long Stay) is the closest parking to the beach. Charges vary depending on the time of year, from £4 per day to £10 per day. The Esplanade Car Park offers an ‘Early Bird’ Scheme, meaning visitors leaving before 1pm, or arriving after 6pm benefit similarly. These car parks are operated by Parkin Estates, and parking fees help provide professional lifeguard cover, clean public toilets with disabled and baby-changing facilities, and an beach excellent cleaning and litter collection service. 

There is a car park in Mortehoe which is a 5 minute drive or 30 min walk to Byron. This car park is free overnight (chargeable 8.00 am to 6.00 pm 7 days a week).
You can pay for parking via RingGo (no need to display ticket), with coins at the ticket machine, or by getting a multi-day permit from North Devon Council or from Mortehoe Museum (if open). It may be cheaper and more convenient to by a multi-day parking permit (4 or 7 day permit) see ‘North Devon Council parking permits’ or ‘RingGo’. The car park is always open and often has plenty of spaces. Further information can be found here.

More information can be found on parking at Woolacombe Tourist Information Centre.

6. ELECTRIC CAR CHARGING QUERIES

CAN WE BRING OUR ELECTRIC VEHICLE FOR OUR STAY?

We now have 2 electric charging points which can be booked for usage during your stay here!

There are 3 slots available for booking Morning Slot, Afternoon Slot & Evening Slot. Please note the evening slot runs from 5pm to 9am. Each electric Pod Point is charged at £0.30p/kwh to your Pod Point account, the Pod Points charge at 7kwh.
Slots must be booked using the online booking system.

For any questions or queries onsite please visit the Leisure Suite Facilities Reception. If the onsite team are unavailable please email GuestServices@byronwoolacombe.co.uk or call 01271 269191 and press option 2.

WHERE CAN WE FIND THE PARKING BAYS FOR OUR ELECTRIC VEHICLE DURING OUR STAY?

The pod charging points are located at the far end of the car park in bays 69 and 70. Please ensure you vacate the space promptly at the end of the session to allow for next guest booking.

WHAT DO I NEED IN ORDER TO CHARGE MY CAR?


You will need to have the Pod Point App downloaded and set up on your phone. Please ensure you book using the email set up in your Pod Point App account.

Please also note we do not provide a cable, ensure to bring your own.

7. POST-DEPARTURE QUERIES

LOST PROPERTY?

Should you leave any property at Byron, please note the facilities team have no knowledge of any items left in rooms.

Instead please do the following:
Click the following link to go to the housekeeper website: https://www.inspirehousekeeping.com/i_am_guest
Scroll down to the section titled LOST PROPERTY and fill in your details.
You will receive a text and or email once this has been received by the property manager asking you for information should this be required to send the item back to you.

WHEN WILL WE GET BACK OUR DAMAGE DEPOSIT?

Byron Woolacombe Holiday Lets will check the apartment on departure and ensure that there is no damage.
Please note where security deposits are held on cards, the payment is not physically debited but held.  Once the guest has checked out and the Property Manager has confirmed no damage took place the security deposit hold will be cancelled. When the pre-authorisation is cancelled it should show in your bank account within 7 business days.
Please note that the funds may take slightly longer to reach your account. 

8. COVID-19

WHERE CAN I FIND INFORMATION ON COVID-19 AND MY STAY?

Please visit our designated COVID-19 Response Page.

WHAT MEASURES ARE CURRENTLY IN PLACE AT BYRON?

Please see here for our onsite measures that we ask you take time to read and assess.

9. SPECIAL OFFERS

WHERE CAN I FIND SPECIAL OFFERS? 

To see our latest offers please click here: Special Offers! 

DO YOU OFFER NHS DISCOUNT? 

Some owners have offer a 10% discount for bookings at their properties at certain dates in off peak times. To make use of this offer you will be asked to send details to confirm your NHS status. All management rules and notices are final. 

Should you require further details regarding the property, or its location please contact us – we will always be happy to give you more information.

Byron apartments are fully serviced to ensure the comfort and convenience of your stay. See below for a list of services available.

A spectacular coastline of cliffs, coves, beaches, dunes and headlands, but that’s not all…

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