FREQUENTLY ASKED QUESTIONS
Our aim is to make your stay at Byron as stress-free and memorable as possible!
Should your question not be answered below please either:
Email us directly at email@example.com
or Call 01271 269191 and listen to our options to best direct your call
Please click a category below for more information.
(Please note that Byron Apartments and services may be caveat to short notice change or withdrawal due to external factors).
1. BOOKING QUERIES
To see reviews left by our previous guests please click here: Guest Reviews
Yes! The apartments that are listed as dog friendly will be listed as being dog friendly and have a paw symbol marked out. Please note we do charge an additional booking fee per dog. Please do bring a dog basket and we ask that their paws do not go on the furniture. This will be confirmed by confirmation of additional booking extra of a dog fee on your booking form.
We warmly welcome Assistance dogs, Guide Dogs and Hearing Dogs free of charge to our dog friendly-properties. Please email the team at Info@BWHLholidays.co.uk and we will remove any pet free from your property and suggest a suitable dog-friendly property!
Please see our dog-friendly accommodation here and our Byron dog guide here for the best doggy tips!
Yes, during certain times of the year (off-peak) please check our website for the dates available. We cannot offer any stays, however, that are less than our minimum of 3 nights.
As we are a family resort, we must regret to inform that we do not accept Hen or Stag parties at Byron Woolacombe.
For full details on our accessibility policy click here.
2. PAYMENTS, CANCELLATION AND DEPOSIT QUERIES
We require that you make an initial payment of 30% of the holiday cost before a booking can be confirmed. If the booking is made within six weeks of the holiday commencement date, the full holiday rental amount will be payable at the time of booking.
4.1. Deposit Payment required to confirm booking. We require that you make an initial payment of 30% of the holiday cost before a booking can be confirmed. If the booking is made within six weeks of the holiday commencement date, the full holiday rental amount will be payable at the time of booking.
4.3. Balance Payment. The remainder of the total holiday cost (comprising property rental, booking fee and any additional charges) is due for payment six weeks before the holiday commencement date. If the Balance Payment has not been received by the due date, the Guest authorises Byron Woolacombe Holidays Limited to debit any card details held on file for the Guest with the appropriate payment.
4.4. Outstanding Payments. – The Agent reserves the right to re-let any Property where any monies are due more than 14 days in arrears. Any monies paid by the Guest over and above the non-refundable Booking Fee will be refunded. If the Agent is unable to re-let the holiday the Guest will remain liable for the outstanding balance of the cost of the Property for the booking period.
4.5. Payment Method and Charges.
4.5.1. We accept payment by:
22.214.171.124. Direct bank transfer,
126.96.36.199. Via our online website and payment gateway.
4.6. All payments should be made in Pounds Sterling. Any charges incurred in receiving international payments will be payable by the Guest.
4.7. Booking Alterations. A Guest requiring a booking to be altered once the booking has been confirmed will be charged £30.00 if a revised confirmation is required. The Guest will be responsible for any additional rental charges where the booking alteration involves a higher rental charge. Please see clause 5 for further information.
4.8. VAT. The holiday rental fee may include VAT where applicable. The Booking Fee and other charges payable to the Agent may be subject to VAT at the standard rate.
Please see our full Terms and Conditions via this link for further information.
4.2. Damage Deposit. Some owners require payment of a security deposit. If this applies to your chosen Property, this is a direct arrangement between the Guest and the Owner, which we may or may not administer on behalf of the Owner. A Security deposit will be “held” by holding either a cheque or money on the guest’s credit/debit card (through Holiday Rent Payment). We can also allow a bank transfer of £200 if required by the guest. We will not physically take the money unless there are damages at the end of your stay. The guest will be notified in writing of any deductions that are to be made from their security deposit within 14 days of their departure. Details will be retained from the card used to pay the initial booking fee. Please do notify the Agent if there are any changes to credit / debit cards.
At Byron Woolacombe Holiday Lets we do everything possible to ensure you have an enjoyable stay. All properties require a refundable £200 damage deposit when the total balance is due.
Any losses and damages during your holiday must be paid for. Should you find any difficulties or damage on arrival, please notify guest services as soon as possible following your arrival. It is essential that you make contact with us immediately so that any problems can be quickly resolved. Complaints not reported at the time cannot be entertained. Subsequently, it is regretted that no correspondence can be entered into in the case of complaints made after you return home, when it is difficult for them to be effectively investigated. Furthermore, Byron Woolacombe cannot accept liability for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, and damage resulting from exceptional weather conditions.
We, on behalf of the Owner have the right to refuse any booking before we send you your written confirmation directly from Byron Woolacombe Holidays Ltd. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case, neither we nor the Owner will have any legal responsibility to you.
5.1. All changes and cancellations must be made in writing.
5.2. Cancellations made 6 weeks or more prior to the arrival date will result in the loss of your (30%) deposit payment and your non-refundable booking fee which confirmed your reservation.
5.3. Cancellations within 6 weeks of the arrival date, no refund will be payable and the Guest is liable for 100% of the total holiday cost.
5.4. We will seek to re-let the Property for the period of the booking. If we succeed in re-letting the property for the whole of the period booked, we shall refund an amount equal to the money paid less an administration fee of £30.00. If unable to re-let the property at all, monies paid by the guest shall be forfeited.
5.5. In the unlikely event that a booking must be cancelled by us in the event of the accommodation becoming unavailable (such as fire or flooding, immediate health risk), we will endeavour to provide the Guest with suitable alternative accommodation. However, should this not be an option available to Byron we will refund all monies paid (or a proportion in the case of curtailment). As agent for the Owner, we cannot however accept any liability or pay any compensation or expenses as a consequence of such an event.
5.6 The properties are individually owned (see point 1.1). This means we cannot transfer bookings from one apartment to another. If you wanted to change to an alternative property you would need to cancel your current booking in line with our booking terms and conditions and make a new booking for the alternative property.
5.7 We strongly advise Guests to obtain appropriate holiday and travel insurance to cover themselves against cancellation, illness, theft or similar unforeseen risks.
5.8 Where a guest requests to change the dates of the booking after confirmation has been issued an agreement will be given subject to all of the following conditions being met:
5.8.1 The property owner agrees to the charge.
5.8.2 The request is being received more than 12 weeks away from the commencement of the booking
5.8.3 The guest pays an administration fee of £30.00
5.9. The owners reserve the right to cancel reservations, we will endeavour to offer the guest alternative accommodation, if this is not suitable, a refund will be issued.
5.10 Grace period – You have 24 hours from confirmation where you can cancel your booking and receive a full refund. After this time you agree to be subject to the terms and conditions and are liable for the full cost of your booking or a refund as per our cancellation terms. Grace period cancellation must be sent in writing to firstname.lastname@example.org within 24 hours of booking and does not apply to bookings due to arrive within 72 hours of booking.
Please see our full Terms and Conditions via this link for further information.
3. PRE-ARRIVAL QUESTIONS
Take a look at our handy guide on what to pack!
Please bring your own pool / beach towels as towels are provided for bathroom use only.
All our properties will include towels and linen for all guests, full-spec kitchen with inventory and a dishwasher. Please note all apartments are fitted with smoke detectors are are non-smoking inside and on balconies.
For a comprehensive list of all the each individual apartment provides, please visit their property page and search the amenities.
A Travel Cot & Highchair is available for our smallest guests in apartments which list this in their amenities section.
We do remind guests that not all apartments have a cot & highchair available for hire during your stay. Therefore, if this is not listed and you require these items, please bring your own travel essentials or book other property which does offer these for hire.
To ensure you have a cot & highchair on arrival this must be selected and paid for prior to arrival on your booking form. Where this is not done, these items will not be able to be provided to you.
Please note this is not a hotel and these items cannot be provided quickly on arrival by calling your property manager should you change your mind about requiring these items or have forgotten to book them in advance to your stay. Your property manager requires 48 hours notice prior to your arrival to confirm any booking extras you require during your stay.
Only booking extras that have been paid for on the booking form will be provided for your arrival.
For those who have confirmed a cot as a booking extra on their booking form, please note the following cot information:
– You will need to bring your own mattress and bedding for the cot.
– 4 sides mesh.
– Size H74, L100, W74cm.
– Weight 9kg.
– Suitable from birth to 36 months.
– Suitable for babies up to 15kg.
Please check the property description to see if Wi-Fi is available. Download speeds, signal coverage and speeds may vary and reception are not responsible for issues concerning Wi-Fi. Guests must not use the premises’ broadband facilities for unlawful purposes.
Please contact Byron Woolacombe Holidays if you would like a quote for a linen and towel change during your stay.
The Leisure Suite Facilities Reception team are able to receive packages that you send to Byron between the hours of 9am to 5pm.
Please send an email to email@example.com confirming your delivery and expected arrival date and times. Once confirmed please send the item(s) to Byron in the following manner :
Apartment Name, Your Full Name
Whilst we are able to receive items the team is not available to place any items inside the apartment. The team will contact you to arrange collection. We would not be able to store any large items that cannot fit inside the office nor do we recommend sending items of large value.
The simple answer is yes! We are more than happy for you to arrange deliveries to arrive for example on the first full day of your stay.
In the village, there is a small Londis convenience store, we suggest that it is more suitable for general grocery top-ups, rather than a large weekly shop. Make sure you bring your reusable shopping bags where possible to reduce plastic waste.
We encourage guests who will be self-catering to consider bringing food with them in order to ensure you have everything you need for your stay.
You can use our front reception or the car park address for your shopping delivery. Please make sure you are always available in person and on the phone when you order as we cannot accept the delivery on your behalf.
Reception – Byron Woolacombe Apartments, Beach Rd, Woolacombe EX34 7BS.
Sandy Lane Car Park – Byron & Narracott Apartments Car Park, Sandy Lane, Woolacombe, EX34 7EX.
4. CHECK-IN & -OUT QUERIES
Check-in and check-out times are set by the Property Manager for each apartment and not by Byron Woolacombe Holidays.
The check-in and check-out times are also when you have access to your allocated parking space.
Please do not arrive before the check-in time. The ANPR car park system is linked to your allocated arrival times.
All Byron Woolacombe Holiday apartments have a self-service and contactless check-in so you can grab your key no matter what time you arrive!
You will be sent the details in the lead up to your stay along with information on your parking bay and other local amenities.
Please return your key to the key safe room and lock this away using the same code.
Please do read all information before you arrive and make sure you feel confident with what you need to do and where you need to go. If you are not please call our team so they can talk you through this before you arrive. Byron is a complex site and there will not be anyone based onsite to help with arrival or check-in.
For assistance with all matters inside of your apartment, please contact your Property Manager via the number provided in your arrival email and in your apartment
Please call your Property Manager immediately should anything not be as expected upon arrival, or you require assistance with any appliances.
Please note the onsite Byron team who manage the Leisure Facilities are available 9am-5pm but do not have anything to do with check-in or arrival enquiries.
For arrivals after 5pm please Tel: 01271 269191 and please listen to the extension options to best assist your call.
For security & management, there is only one set of keys left by the owners for guest use upon arrival. We suggest that if you are in larger groups, or splitting off, to use the key safe to hold the key so whoever gets back to Byron first can let themselves in.
Some properties have provided a spare key at the facilities help desk, where applicable this will be highlighted in your arrival email. There will be a security deposit held of £50.00, this will be released upon the key and fobs return. If the key and fob are not returned prior to departure the security deposit of £50.00 will be withheld from your card.
If you would like to have additional access fob/s during your stay please visit the Leisure Facilities Reception Desk to sign out more fobs. Each fob will be charged at £25.00 each. This is held in the same manner as your property security deposit. Funds will be returned when the fob/s are signed back into the Leisure Facilities Reception Desk. If fob/s are not returned on departure the funds will be retained.
To ensure a smooth check out from your apartment we please ask that you:
– Close and lock all doors and windows
– Log out of any streaming apps or devices
– Turn off all lights and boost buttons
– Leave all towels in the bathtub
– Fill and turn on the dishwasher
– Remove all food, drink and waste from the apartment
– Leave your rubbish and recycling in the Bin Store located behind bay 49 towards the entrance of the car park
– Return your key using the same code as on arrival and scramble the numbers on the key safe after use
– Return any extra fobs for your security deposit to the Leisure Suite Facilities Desk
– Vacate your parking bay before your departure time so as to avoid a fine from the parking system
– Leave us a review
5. ONSITE FACILITIES, PARKING, AND ELECTRIC CHARGING QUERIES
The Byron Woolacombe Complex is a stunning collection of self-catering, individually owned, private apartments with access to year-round communal leisure facilities. So even if the sun doesn’t make an appearance, you’ll never be short of activities to enjoy!
A list of all facilities and further information are available here. Please do note the complex is not a hotel.
The onsite team at the Leisure Suite Facilities Help Desk are here to help during your stay and the Leisure Facilities are open daily from 9am to 5pm for Resident and Guest use only.
Guests are required to pre-book a timeslot for the swimming pool, gym and electric charging pods with details provided before guest arrival.
Further information is provided below on certain facilities.
Follow the main road with Byron on your right (as pictured below). Please turn right up Sandy Lane and enter the car park (on your right as you come up the hill below). The car park is underground.
Each apartment has its own designated car parking space which you will be sent details of before your arrival. Due to parking limitations we cannot offer guests more than one car parking space or use of the space before their arrival or after their departure.
The height is 2.4m for the entrance to the carpark.
Please follow the one-way system and park only in your dedicated parking bay, details can be found in your arrival email.
Cars are parked at their own risk. Byron Woolacombe Holiday Lets Ltd & Byron Management Company (Woolacombe) Ltd accept
no liability for loss or damage caused to any vehicle or its contents in the car park.
All apartments have one private space, if the apartments are at full capacity which is expected throughout high season dates (May Half Term-September and school holidays/BH) then we are unable to offer any additional spaces. Please ensure you have read below for information on additional spaces ahead of your stay.
The Esplanade Car Park (Long or Short Stay) & Sandy Burrows Car Park (Long Stay) is the closest parking to the beach. Charges vary depending on the time of year, from £4 per day to £10 per day. The Esplanade Car Park offers an ‘Early Bird’ Scheme, meaning visitors leaving before 1pm, or arriving after 6pm benefit similarly. These car parks are operated by Parkin Estates, and parking fees help provide professional lifeguard cover, clean public toilets with disabled and baby-changing facilities, and an beach excellent cleaning and litter collection service.
There is a car park in Mortehoe which is a 5 minute drive or 30 min walk to Byron. This car park is free overnight (chargeable 8.00 am to 6.00 pm 7 days a week).
You can pay for parking via RingGo (no need to display ticket), with coins at the ticket machine, or by getting a multi-day permit from North Devon Council or from Mortehoe Museum (if open). It may be cheaper and more convenient to by a multi-day parking permit (4 or 7 day permit) see ‘North Devon Council parking permits’ or ‘RingGo’. The car park is always open and often has plenty of spaces. Further information can be found here.
More information can be found on parking at Woolacombe Tourist Information Centre.
Leisure Suite Facilities Desk entrance via Beach Road and Car Park Entrance via Sandy Lane
We now have 2 electric charging points which can be booked for usage during your stay here!
There are 3 slots available for booking Morning Slot, Afternoon Slot & Evening Slot. Please note the evening slot runs from 5pm to 9am. Each electric Pod Point is charged at £0.50p/kwh to your Pod Point account, the Pod Points charge at 7kwh.
Slots must be booked using the online booking system.
For any questions or queries onsite please visit the Leisure Suite Facilities Reception. If the onsite team are unavailable please email GuestServices@byronwoolacombe.co.uk or call 01271 269191 and press option 2.
The pod charging points are located at the far end of the car park in bays 69 and 70. Please ensure you vacate the space promptly at the end of the session to allow for next guest booking.
You will need to have the Pod Point App downloaded and set up on your phone. Please ensure you book using the email set up in your Pod Point App account.
Please also note we do not provide a cable, ensure to bring your own.
For complaints regarding the facilities and or management of the site please refer to section 11 of the terms and conditions.
All facilities offered to guests at Byron are subject to availability and in accordance with booking procedures on the online booking forms. The site operates a “first come-first served” policy so we cannot guarantee that you will be able to book a particular facility/activity for a specific time or at all. Booking policies have been introduced to endeavour for fairness to all with use of the facilities. During off-peak periods access to some facilities may be reduced or restricted and in peak periods access to indoor pool slots may be limited. Our safety information and any special conditions we make known to you apply to any facilities you book and must be complied with. These will be detailed on our website when booking the facilities. Byron Woolacombe Holidays will not pay compensation where facilities are unavailable or fully booked, both at long or short notice.
For the convenience of all guests, there are lifts available on site. Please note the use of lifts cannot be guaranteed due to mechanical failures which can occur. If you require the use of a lift for physical reasons, we suggest you only book ground floor apartments (although some stairs will be used to access all of our apartments and facilities) as the use of a lift cannot be assured. Please note, no compensation will be offered in the event of the failure of any lift during your stay.
6. HOLIDAY DIRECTORY & USEFUL NUMBERS
Nearest Local Shop, Cash Point & Post Office:
Londis West Street
Nearest Large Supermarkets:
ALDI – Roundswell Retail Park
Asda – Superstore Barnstaple
Anchorwood Retail Park
Roundswell Business Park
Tesco – Ilfracombe Superstore
Old Barnstaple Rd Killicleave,
Barton Pharmacy Ltd
3 West Road, Woolacombe, EX34 7BW
Barton Pharmacy Ltd 3 West Road, Woolacombe, EX34 7BW 01271 870378 earest Doctors Surgery:
Combe Coastal Practice
18 St. Brannock’s Road, Ilfracombe, EX34 8EG
Marlborough Dental Centre
4 Marlborough Road, Ilfracombe, EX34 8JJ
85 High Street, Ilfracombe, EX34 9NH
North Devon District Hospital
Raleigh Heights, Barnstaple, EX31 4JB
Bickenbridge Farm, Ilfracombe, EX34 8NZ
Nearest Petrol Station:
Station Road, Woolacombe, EX34 7AN
Beachrunner Taxi – 07825 163284
Ezee Cabs – 01271 871000
Nearest Bus Station:
Silver Street, Barnstaple, EX32 8RL
Braunton Mobility Centre
Exeter Road, EX33 2JP
115 High Street
Ilfracombe, EX34 9ET
For Childminding services please see – https://www.sitters.co.uk/hotel-babysitting/2427/Woolacombe-Bay-Hotel
For Dog-sitting services please see – https://www.southwestwalkies.com/
Please do not leave dogs unattended for long periods of time in the apartments for both the animals safety (they can get very hot in summer) and in fairness to other guests nearby.
7. POST-DEPARTURE QUERIES
Should you leave any property inside a Byron Apartment, please note the onsite facilities team have no knowledge of any items left in rooms. If you have left something behind you will need to contact your respective property manager detailed in your arrival email.
If your Property Manager is Inspire Housekeeping please do the following:
Click the following link to go to the website: https://www.inspirehousekeeping.com/i_am_guest
Scroll down to the section titled LOST PROPERTY and fill in your details.
If the item has been located you will receive a quote via email once this has been received by the Property Manager asking you for payment information to send the item back to you.
Please note it takes up to 7 business days to process any lost property item, particularly over busy booking times.
Items are stored for 90 days prior to being donated to a charity.
Guests have security deposits held for up to 14 days after departure.
The Property Manager will check the apartment on departure and ensure that there is no damage. Where confirmation is received no damage took place the security deposit hold will be cancelled.
Please note all security deposits that are held on cards, the payment is not physically debited but held. When the pre-authorisation is cancelled the funds will be available again on your card. For those who have paid via bank transfer Byron Woolacombe Holidays will require your bank details to return the funds to you. Please note this can take up to 14 days and the funds may take slightly longer to reach your account dependent on different banks.
If there are any issues which require a security deposit to be held, the Property Manager will send a notification to Byron Woolacombe Holidays to alert that the deposit / portion of the deposit will need to be held. Byron Woolacombe Holidays will make the guest aware that there has been an issue and a report will be provided confirming the issue and amount required to be held within 14 days.
Book directly with Byron for the best rates and return discounts on your next stay! Contact Byron Woolacombe Holidays directly for more information.
To see our latest offers please click here: Offers!
Some owners have offer a 10% discount for bookings at their properties at certain dates in off peak times. To make use of this offer you will be asked to send details to confirm your NHS, Blue Light or Military status. All management rules and notices are final.
9. GIFT VOUCHERS
Whether a Christmas gift, a birthday present, a mini-moon to a newly married couple or simply a kind gesture, we have plenty to choose from. Your loved ones can spend their gift vouchers on a stay at any of our properties at Byron Woolacombe Holidays.
You can buy a voucher here!
The National Trust have produced accessibility guides for both Woolacombe and Mortehoe. These useful documents detail parking, toilets, beach access and more. Please follow the links below to view the guides.
National Trust Accessibility Guide to Woolacombe
National Trust Accessibility Guide to Mortehoe
You may wish to hire items for your stay, we can recommend Braunton Mobility
(01271) 814577 / 815566
For full details on accessibility click here.
11. BYRON POLICIES
For full details on our accessibility policy click here.
For full details on our accessibility policy click here.
We warmly welcome Assistance dogs, Guide Dogs and Hearing Dogs free of charge to our dog friendly-properties. Please email the team at Info@bwhlholidays.co.uk and we will remove any pet free from your property and suggest a suitable dog-friendly property!
Please see our dog-friendly accommodation here and our Byron dog guide here.
Please visit our designated Environmental Policy page here.
Please visit our designated COVID-19 Response Page.
Please see here for our onsite measures that we ask you take time to read and assess.
Should you require further details regarding the property, or its location please contact us – we will always be happy to give you more information.
Byron apartments are fully serviced to ensure the comfort and convenience of your stay. See below for a list of services available.
A spectacular coastline of cliffs, coves, beaches, dunes and headlands, but that’s not all…