Join the Byron Team This Summer

Join the Byron Team This Summer

Guest Experience & Facilities Assistant

Location: Byron Woolacombe Holidays, Woolacombe, North Devon
Contract: Seasonal
Pay: National Minimum Wage (or applicable age-related rate)

Do you enjoy meeting people, working independently, being active and helping create memorable holiday experiences?

We’re looking for a friendly, reliable and enthusiastic Guest Experience & Facilities Assistant to join the Byron Woolacombe team during our busy summer season.

This is a varied role that combines guest interaction, holiday hamper deliveries to our apartments, facilities support and helping ensure our guests enjoy a seamless and memorable stay. You’ll be one of the friendly faces of Byron, helping create the warm welcome and exceptional experience that our guests return for year after year.

No two days are the same, and you’ll play an important part in helping guests relax, reconnect and make the most of their time by the sea.

About the Role

As our Guest Experience & Facilities Assistant, you’ll support guests throughout their stay while helping to maintain the smooth running of our onsite facilities.

From delivering holiday hampers and assisting arriving guests to carrying out facility checks and ensuring communal areas remain welcoming and well-presented, you’ll be a key part of the guest experience.

This role would suit someone who enjoys variety, takes pride in doing a great job and genuinely enjoys helping people.

Hours & Contract

Proposed Hours: 12pm – 8pm

Proposed Working Days: Wednesday to Sunday

These are the anticipated hours and days required to support guest arrivals, facilities management and hamper deliveries during our busiest periods. However, for the right candidate, some flexibility may be available, provided the needs of the business continue to be met.

The initial contract is expected to run from 1st July to 1st September 2026, with the potential for additional hours and seasonal work during other busy holiday periods, including:

• October Half Term
• Christmas
• New Year

This role may therefore suit someone looking for a summer position with the opportunity to return for future seasonal work at Byron.

Key Responsibilities

Guest Experience

• Welcome and assist guests arriving at Byron.
• Support guests with general enquiries and directions.
• Assist with guest arrivals between 5pm and 8pm.
• Provide a friendly, professional and helpful presence around the development.
• Help create memorable experiences that encourage guests to return.

Holiday Hampers

• Prepare and deliver guest hampers to our apartments.
• Manage hamper stock levels and supplies.
• Ensure hampers are presented beautifully and delivered on time.

Facilities Support

• Carry out hourly checks of guest facilities including pool, sauna, gym and games room.
• Monitor the presentation and cleanliness of communal areas.
• Complete regular spot cleaning and facility checks throughout the day as needed.
• Carry out lift checks.
• Complete end-of-day pool testing.
• Close and secure facilities at the end of each day.
• Report any maintenance or safety concerns promptly.

Guest Journey Enhancements

• Support guest engagement initiatives and seasonal activities.
• Assist with special touches that help enhance the guest experience.
• Help promote Byron Club our return bookings scheme to encourage repeat bookings.

What We’re Looking For

We’re looking for someone who is:

• Friendly and approachable.
• Reliable and punctual.
• Comfortable working independently.
• Organised and proactive.
• Happy interacting with guests of all ages.
• Practical and willing to get involved.
• Confident spotting issues and taking ownership of resolving them.
• Passionate about delivering excellent customer service.

Previous experience in hospitality, tourism, customer service, retail or holiday letting would be beneficial but is not essential.

We’re not necessarily looking for someone with the perfect CV – we’re looking for someone with the right attitude, a positive outlook and a genuine desire to help create memorable holidays for our guests.

What You’ll Get

A Stunning Coastal Workplace

Work just moments from Woolacombe Beach, one of the UK’s most beautiful seaside destinations.

Be Part of a Great Team

Join a friendly, hardworking and supportive team who genuinely care about guests, owners and each other.

Variety Every Day

From guest arrivals and hamper deliveries to facilities support and guest engagement, no two days are ever the same.

Valuable Experience

Gain hands-on experience within hospitality, tourism, guest services and holiday letting.

Meet Wonderful People

Work with lovely guests, apartment owners and local businesses while helping create exceptional holiday experiences.

Make a Difference

You’ll play an important role in ensuring our guests have the best possible stay and leave with memories they’ll want to repeat.

#Interested?

We’d love to hear from you.

Please send your CV along with a short introduction telling us a little about yourself, your availability and why you’d like to join the Byron team. guest@byronwoolacombe.co.uk

Come and spend your summer helping create unforgettable holidays in one of North Devon’s most beautiful coastal locations.