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Home | FAQs and Guides | Property manager updated cleaning measures

Property manager updated measures

At Byron all apartments have a designated property manager to help assist you with any cleaning or maintenance requirements during your stay.

Please do not hesitate to contact them for any further information. Their contact number can be directly found on your welcome email. If required please leave a voicemail with your name, Byron apartment and contact number so they can get back to you ASAP.

Please be assured your property management team are working tirelessly to ensure they continue to provide their services in the safest way possible. The methods below are steps being taken to protect everyone concerned with regards to COVID-19:

Cleaning & Maintenance Assessment Controls
Property management team safety– Property management staff will be provided with upgraded PPE, to include where needed: disposable aprons, masks, gloves & protective eyewear, and a new line of adequate disinfectants for use against COVID-19.

– Property Managers & Cleaning staff are are working to guidelines for social distancing if working in teams and use of hand sanitiser and regular washing of hands during changeovers as required. 

– The maintenance team politely ask the guests beforehand to distance for everyone’s safety and continue to wear masks.  
Guest arrival and stay– All our keys left in key safes for guests will be checked and sanitised when the property management team leaves the property. Mid-stay changeovers are currently not offered until further notice, but collection and supply of clean linen for guests using safe processes can still be made if required.

– Maintenance – If you have any issues on arrival with your apartment, this can include cleaning or maintenance please call your property manager as soon as possible on 0333 577 3377. Any issues will be talked through over the phone as required. If no-one is available to answer your call straight away please leave a voicemail with your name, Byron apartment and contact number.

– Property Managers will carry out “essential only” maintenance while guests are at a property. The staff will wear PPE and we will politely ask guests beforehand to distance for everyone’s safety.
Further changeover & cleaning processes by your property management team– Items of linen and guest provisions will be packed at least 96hrs before use and will only be handled with clean gloves at the end of changeovers. 

– Items of used linen, guest provisions and waste will be disposed of into sealed large plastic packs and tied for collection by our fleet of vans during or after changeovers. 

– All items collected from properties will be stored securely at an industrial unit for 96hrs before forwarding to laundry or sorting. 

– Extra measures during changeovers include, (but not limited to) cleaning cloths, mops and towels changed and disposed of within sealed bags at the end of use. 

– Mattresses and protectors will be covered by additional sheets which are used for each guest only.  

– Housekeepers have a strict routine for cleaning high use areas such as: door handles, frames, switches, lamps, stair banisters, keys, window handles, remote controls, thermostats, high chairs, travel cots, ovens, fridge, freezers, toasters, kettles, irons, hair dryers, vacuum cleaners, loos, sinks, taps, shower heads, soap dispensers, toothbrush holders, loo brush handles, shower heads, tables and chairs, external handles, bins, bin lids, external bins and lids, cleaning items such as brooms and brushes, garden furniture, shared entrances and key safes.

Onsite Facilities

Byron apartments are fully serviced to ensure the comfort and convenience of your stay. See below for a list of services available.

The Local Area

A spectacular coastline of cliffs, coves, beaches, dunes and headlands, but that’s not all…

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